Privacy Policy

Information We Collect

When you interact with Cleverdatadrift's services, we collect several types of information to provide you with the best possible experience. This includes information you provide directly to us and data we gather automatically through your use of our platform.

We also automatically collect technical information about your device and how you interact with our services. This includes your IP address, browser type, device information, and usage patterns. This data helps us improve our platform's performance and understand which features are most valuable to our users.

How We Use Your Information

Your information serves several important purposes that directly benefit your experience with our network support education platform. We use this data responsibly and only for legitimate business purposes that align with your expectations.

• Delivering personalized learning experiences and course recommendations
• Processing your enrollment in learning programs and managing your account
• Communicating important updates about courses, schedules, and platform changes
• Providing technical support and responding to your inquiries
• Analyzing platform usage to improve our educational content and user experience
• Ensuring platform security and preventing unauthorized access
• Complying with legal obligations under Philippines data protection laws

We never sell your personal information to third parties or use it for purposes unrelated to your educational experience with us. All data processing activities are conducted with appropriate security measures and in compliance with applicable privacy regulations.

Data Sharing and Third-Party Services

While we keep your information secure within our systems, certain aspects of our service require us to work with trusted third-party providers. We carefully select these partners and ensure they meet our standards for data protection.

All third-party providers are bound by strict confidentiality agreements and data processing terms. They can only use your information for the specific services they provide to us and cannot use it for their own marketing or other purposes.

Your Privacy Rights

You have significant control over your personal information and how we use it. Under Philippines data protection laws and international privacy standards, you have several important rights that we fully respect and support.

• Access: You can request a copy of all personal information we hold about you
• Correction: You can update or correct any inaccurate information in your account
• Deletion: You can request that we delete your account and associated data
• Portability: You can request your data in a format that allows transfer to other services
• Restriction: You can ask us to limit how we process certain types of your information
• Objection: You can object to certain uses of your information, particularly for marketing

To exercise any of these rights, contact our privacy team using the information provided at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process. Some requests may require identity verification to protect your account security.

Data Security and Protection

Protecting your information is one of our highest priorities. We implement comprehensive security measures that go beyond basic requirements to ensure your data remains safe from unauthorized access, modification, or disclosure.

Despite our robust security measures, no system is completely immune to threats. We continuously monitor for potential security issues and will notify you promptly if any breach affects your personal information. We also provide guidance on how you can protect your account through strong passwords and safe browsing practices.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.

Account Information: We retain your basic account details and learning progress for up to 7 years after your last activity, allowing you to return and continue your education if desired.

Communication Records: Support conversations and course-related communications are kept for 3 years to help resolve any future questions and improve our services.

Technical Data: Server logs and technical information are typically retained for 1 year for security and performance analysis purposes.

When retention periods expire or you request deletion, we securely remove your information from our active systems. Some data may remain in encrypted backups for up to 90 days before final deletion to ensure system integrity.

International Data Transfers

As a technology platform serving students globally, some of your information may be processed or stored in countries outside the Philippines. We ensure that any international data transfers meet strict privacy and security standards.

All international transfers are governed by appropriate safeguards, including standard contractual clauses approved by data protection authorities. We only work with countries and organizations that provide adequate protection for personal information or have implemented additional security measures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and provide personalized content. These small files help us remember your preferences, keep you logged in, and analyze how you use our platform.

We use several types of cookies: essential cookies that are necessary for the platform to function, functional cookies that remember your preferences, and analytical cookies that help us understand user behavior and improve our services.

You can control cookie settings through your browser, though disabling certain cookies may limit some platform features. We respect your cookie preferences and provide clear information about what each type of cookie does and why we use it.

Changes to This Privacy Policy

Privacy laws and our services evolve over time, so we occasionally update this privacy policy to reflect changes in our practices or legal requirements. We take these updates seriously and ensure you're always informed about how we handle your information.

When we make significant changes, we'll notify you through email or prominent platform notifications at least 30 days before the changes take effect. This gives you time to review the updates and make any necessary adjustments to your account or privacy settings.

Minor changes, such as clarifications or contact information updates, may be made without advance notice, but we'll always update the "last modified" date at the bottom of this policy so you know when changes were made.